Delivery information
For order quantities of over 100 square metres or more, delivery is free of charge to mainland UK addresses. This is a 3-4 working day service between 9am – 3pm once your flooring is ready for despatch.
For the delivery of orders less than 100 square metres there will be a delivery charge of £150.00 plus VAT (Monday-Friday, 9am-3pm excluding bank/public holidays)
Please do reach out to us to discuss small or large order quantities for delivery, and we’ll do our utmost to personalise your requirements with a price quotation.
On the day, be prepared
As the delivery will be kerbside (only) we highly recommend arranging for skilled operatives to be present, so that they can take safe receipt of the delivery, safely transporting the flooring from the delivery vehicle into the property/site for installation.
Unfortunately, should there be no skilled operatives on hand to receive and offload your flooring, we will need to return the consignment to Notch HQ. This is a rare occurrence but in the event it does happen, we would re-schedule a delivery time with you and an additional delivery charge will apply.
All as expected?
We always recommend carefully checking the received goods to make sure there is no visible damage and there are no missing items. If all is as it should be, please sign for the order which is tantamount to accepting the goods in perfect condition. For any damage incurred beyond this point we regrettably cannot be held responsible.
Not what you were expecting?
Although rare, should the flooring you receive be damaged or any items missing, please be sure to note all relevant details on the courier’s documentation. We would ask you to contact us as a matter of priority and we will pull out all the stops to fix the issue.