Privacy policy

Notch® (registered mark symbol here) respects the privacy of its visitors and other individuals to its website and whose personal information we use. This Privacy Policy outlines how Notch® will protect any personal data that you provide to us when you use this website (“www.wearenotch.co.uk”), in particular when you purchase or specify any of our products and other instances where we might collect personal data from you. This could include requests for samples, requests for quotations, requests for specific product information or a consultative meeting. We may change this Privacy Policy from time to time by updating this page. Please circle back routinely to see any refinements made to this Privacy Policy.

We are Notch Limited treats and manages all of the personal data that you share with us (or that we may collect from you), with the utmost confidentiality.

CONTENTS

1.     How your personal data is collected
2.     Purposes for which we process personal data 
3.     Marketing / communications
4.     Sharing your personal data
5.     Storing your personal data
6.     Data retention
7.     Keeping your personal data secure 
8.     Your rights
9.     Contact us

1. How your personal data is collected

When we collect your personal data, it may be processed in one of the following ways:

• Communications via our website: We collect personal data when you provide it to us via our Website. This includes where you have contacted us voluntarily through the Get in touch page on the website and similar pages where you have chosen to provide the information to us, including for support and information relating to product enquiries and customer service support.
• Personal communications with us: Where you communicate with us personally, by post, e-mail, text, telephone and other communications, we collect personal data when you provide it to us, including for customer service support
• Products or services you request: Where you have requested a product or service from us or any information pertaining to a product or service we provide, we will collect your personal data in order to process your request and otherwise contact you following a purchase. 
• Registration forms / subscriptions: When you complete a printed or digital registration or similar forms, or provide us with your business card(s) during meetings, presentations, events and business exhibitions. 

The type of personal data we may collect includes identity data (including name), contact data (including email address and telephone number), country, location, language preference, address, employment data (including job description), transaction data (details of products and services you have purchased or are interested in purchasing from us) and financial transaction details.

2. Purposes for which we process personal data

We process any personal data that you provide that enables us to perform the contract we are about to enter into or have entered into with you, ensuring compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including:

• to enable us to fulfil our obligations arising from any contracts and to provide you with the information, products and services that you have requested from Notch;
• to process and ship your orders, inform you about the status of your orders, process your payments and provide you with your order status if you purchase our goods or services from us;
• to assess and handle any complaints;
• to develop and enhance our products, services and marketing methods;
• to enable us to respond to an enquiry or other request you make when you contact us, including for sample requests, product related information, consultation requests: 
  • to notify you about business and trade events
  • to notify you about changes to our business, goods or services;
  • to enable us to issue a notice or corrective action to you in relation to any of our products or services, if required; 
  • to share with you information about other goods and services we offer, similar to those that you have already purchased or enquired about and we feel may interest you, as described in the “Marketing / Communication” section below.

3. Marketing / communications

We may reach out to provide you with information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you. You will always be contacted by one of the Notch team members.

You may of course opt out of receiving our marketing communications at any time by contacting us using the “Contact Us” page on our ‘www.wearenotch.co.uk’ website or by using the unsubscribe link in any of our communications.

We will continue to contact you for non-marketing related purposes where we need to send certain information to you for a legal, regulatory, or ethical requirement. 

4. Sharing your personal data

We may share your personal data with:

• our selected commercial partners and advisors where you have chosen to participate in surveys, opinion groups or other marketing-related initiatives relating to your use of our goods and services; 

• our service providers that we engage to provide services for us. Where we provide your personal data to third party services providers, they are required to keep your personal data confidential and secure, using your personal data only when expressly instructed by us; and

• our distributors, business partners, or other service providers, including for marketing purposes or where you have chosen to share your personal data through various features and functionality provided via our Website.

We may also disclose your personal data where required to respond to authorised requests from government authorities or where required by law.  Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply this Privacy Policy or other agreements, to investigate or protect the rights, property or safety of the Notch brand, our products and services and our customers, distributors or business partners; or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation.  

5. Storing your personal data

The personal data we collect will be stored on our servers located within the United Kingdom. Should there be any material changes to data storage, in particular outside of the UK, we will update this Privacy Policy accordingly.

6. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for any personal data, we always consider the quantity, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and consider if we can better achieve those purposes through other means, and the pertinent legal requirements.

7. Keeping your personal data secure

We will always take all reasonable steps (including relevant technical and organisational measures) to ensure your personal data is securely processed, protecting the confidentiality, integrity and availability of your personal data to accord with this Privacy Policy.

8. Your rights

You can inform us of any changes in your personal data, and in line with our obligations under applicable data protection laws we will update or delete your personal data accordingly. 

To exercise any of your rights in connection with your personal data, please contact us using the “Contact Us” page on the Website. We will process any request in line with any local laws and our policies and procedures. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.

9. Cookies

The Notch website uses Google Analytics (https://google.com/analytics/) for website analytics purposes – which means we use them to evaluate how many visitors come onto our website, the various pages that elicit interest and links that visitors most often click onto, as well as other relevant content. Google Analytics uses cookies – small text files that are placed on your computer / device that store certain limited information elements about you. We cannot individually identify any website visitor from the cookies that we use, and cookies are only used by Notch for website analytics.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

10. How to manage Cookies

The web browsers of most computers / devices are initially set up to accept cookies. If you so wish, you can set your web browser to disable cookies or to signal to you when a website is attempting to add cookies. You may also delete cookies that have previously been added to your computer / device’s cookie file.

You may set your computer / device to disable persistent and session cookies although this can affect your access to logging on to any authenticated pages. To find out more on how to enable and disable cookies please visit: https://allaboutcookies.org/manage-cookies/.